Service Update: May 15, 2020

To our customers and suppliers:

As you all know, the Coronavirus (COVID-19) is a rising health concern across the globe. Due to the impact it is having on our local communities, we took the significant steps to temporarily suspend operations at many of our branches to protect the health and safety of our employees, customers and suppliers.

The BWG Executive team meets daily to assess all local and state data and policy actions. After careful review, we are pleased to announce that the following locations will reopen on 5/15 in accordance with all state mandated Covid-19 protocols:

Orchard Park, NY
Albany, NY
Manchester, NH

All locations will offer curbside pick up only. Face masks must be worn at all times. Social distancing will be adhered to and we encourage placing your orders prior to picking up your order.

Hours: Weekday hours are changed as follows:

Distribution Centers:

Location Distribution Center
MA, ME, NH, RI, VT, CT
Upstate & Western NY
* Mansfield Distribution Center – Open * Will call 7:00 am – 4:00pm (M-F)
* Slight Delivery Modifications
Metro NY, NJ * Pompton – Open * Will call 7:30 am – 1:00 pm (M-F)
* Slight Delivery Modifications
Upstate & Western NY * Albany – Open * Will call 7:00 am – 4:00 pm (M-F)
* Slight Delivery Modifications

Supply Branches:

Location Branches
MA, ME, NH, RI, VT * Mansfield – Open 7:00 am – 4:00pm (M-F)
* Woburn – Open 7:00 am – 4:00pm (M-F)
* Avon – Temporarily Closed
* Manchester – Open 7:00 am – 4:00 pm (M-F)
* Open branches will be subject
to CDC & Social Distancing Guidelines
*Curbside Pickup Only
CT, NY, NJ * Pompton – Open 7:30 am – 1:00 pm (M-F)
* Albany – Open 7:00 am – 4:00 pm (M-F)
* Buffalo – Open 8:00 am – 4:30 pm (M-F) with
a lunch closure 12:00 pm – 12:30 pm
* Hartford – Temporarily Closed
* Rochester – Temporarily Closed
* Open branches will be subject
to CDC & Social Distancing Guidelines
*Curbside Pickup Only
*Buffalo Showroom remains closed.

Deliveries: We will continue to make deliveries all throughout our east coast footprint while incorporating social distancing protocols in order to protect your team and ours. Instructions to our drivers for delivery of your orders include:

      • Limit time spent at your locations as much as possible.
      • Not entering your facility unless you need us to.
      • Keep as much distance as possible between you and your team.
      • Bring materials to the tail of the delivery vehicle.
      • Not unloading the materials unless you need our help.

As always thank you for your support as we navigate this rapidly changing environment, lookout for more updates as the days progress, and stay safe.

Sincerely,
The Belknap White Team